Appliance collection: the London plan
If the move crosses London, keep the key-release time, reserved lift slot and loading window together in the enquiry. Label boxes by destination room so unloading can use the agreed building slot efficiently.
- Appliance model and size: include the details for both ends of this move.
- Preparation responsibilities: include the details for both ends of this move.
- Access and carrying route: include the details for both ends of this move.
Use the appliance’s own instructions
Different appliances have different requirements for draining, securing moving parts and transport orientation. Refer to the manufacturer’s instructions and arrange any necessary qualified disconnection. Tell us about known weight and any restrictions on tilting. Do not assume one method suits every fridge or washing machine.
Separate transport from installation
Describe whether the appliance is freestanding, integrated or attached to surrounding furniture. It must be released and ready in the way agreed before collection. Gas, electrical and plumbing work are not automatically included. Plan reconnection with a suitable provider and keep any brackets, hoses or transit fittings identified for that appliance.
Your appliance collection details
- Make, model, dimensions and available weight information.
- Who disconnects, prepares and receives the appliance.
- Steps, narrow turns and loading distance at both addresses.
Resolve borough, building and loading bay
A London move needs a borough and full postcode as well as a building name. For a flat, send the floor, lift-door dimensions and any move-in appointment before asking for a vehicle size. A concierge booking and roadside loading permission are separate arrangements.
For this appliance collection request, explain any uncertainty about access and carrying route before accepting a quote. The collection-ready time, vehicle access and recipient availability must work together; a short driving distance does not remove the handling work.
Before you confirm appliance collection
Send the full collection and delivery addresses, appliance model and size and preparation responsibilities, and photographs of any awkward access. Ask for a written scope covering the handling required at your London address.
Check the proposed supplier, price, vehicle or crew, relevant cover and any waiting arrangements. Do not release the goods until the booking and handover instructions have been agreed.