Key handover planning: the London plan
If the move crosses London, keep the key-release time, reserved lift slot and loading window together in the enquiry. Label boxes by destination room so unloading can use the agreed building slot efficiently.
- Departure deadline: include the details for both ends of this move.
- Expected key-release time: include the details for both ends of this move.
- Contact for access updates: include the details for both ends of this move.
Identify who controls each handover
Confirm the contact who releases the new keys and whether access is conditional on another event. Ask how updates will be communicated on the day. Keep keys, documents and contact information with you rather than in packed boxes. Do not describe an estimated handover as a guaranteed arrival time.
Discuss a gap before it becomes waiting time
If the old property must be empty before the new one opens, explain that gap. Ask how waiting, timing changes or separately arranged storage would be handled and priced. No unlimited waiting or overnight storage is implied. Agree the practical options and responsibilities before the booking is treated as settled.
Record the moving-day sequence
- When collection access begins and when the old home must be vacated.
- Where keys are obtained and who can give an update.
- The earliest confirmed access to the receiving property.
Resolve borough, building and loading bay
A London move needs a borough and full postcode as well as a building name. For a flat, send the floor, lift-door dimensions and any move-in appointment before asking for a vehicle size. A concierge booking and roadside loading permission are separate arrangements.
For this key handover planning request, explain any uncertainty about contact for access updates before accepting a quote. The collection-ready time, vehicle access and recipient availability must work together; a short driving distance does not remove the handling work.
Before you confirm key handover planning
Send the full collection and delivery addresses, departure deadline and expected key-release time, and photographs of any awkward access. Ask for a written scope covering the handling required at your London address.
Check the proposed supplier, price, vehicle or crew, relevant cover and any waiting arrangements. Do not release the goods until the booking and handover instructions have been agreed.