Separate the components on the inventory
A divan may have two bases and a separate headboard; an ottoman can include a heavier lifting mechanism. Give the dimensions of the largest rigid part and say whether the frame is assembled. Identify mattresses separately, including quantity and condition. This is a transport enquiry for usable belongings, not a mattress-disposal booking.
Plan bed & mattress collection at the Stone address
For bed & mattress collection involving Stone, give the full ST15 address and the exact entrance. Use Stone, Staffordshire and the complete ST15 address; distinguish it from Stone in Worcestershire and other similarly named places or premises. Identify the exact canalside, high-street, residential, business or rural entrance and record road width, bridge approaches, gates, surface, carrying distance and safe turning space.
Check Staffordshire County Council's roadworks map, traffic regulation orders, parking guidance and any required temporary traffic-management process and all current street signs close to the booked date. A postcode does not establish permission, vehicle suitability or a safe handover point; agree private access with the property contact and arrange any required council permission separately.
- For bed & mattress collection, prepare: frame and mattress sizes; bases, slats and fittings; preparation and assembly needs.
- Name the actual Stone entrance and receiving contact, not merely a landmark, car park or town-centre reference.
Keep the mattress and fittings protected
Agree suitable protective packaging before the day and keep surfaces clean and dry. Do not assume a mattress can be folded; check its instructions. Bag small fittings and label them for the correct frame. If you need the bed taken apart or reassembled, describe that work in the enquiry rather than leaving it until arrival.
Before collection is confirmed
- Check the route for the headboard and longest frame section.
- Confirm who prepares the bed and retains the fittings.
- Agree the receiving room and carrying help at delivery.
Your Stone enquiry checklist
- For bed & mattress collection, have these details ready: frame and mattress sizes; bases, slats and fittings; preparation and assembly needs.
- Give both full postcodes and identify the exact entrance and receiving point. ST15 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.

