Use the appliance’s own instructions
Different appliances have different requirements for draining, securing moving parts and transport orientation. Refer to the manufacturer’s instructions and arrange any necessary qualified disconnection. Tell us about known weight and any restrictions on tilting. Do not assume one method suits every fridge or washing machine.
Plan appliance collection at the Stoke-on-Trent address
For appliance collection involving Stoke-on-Trent, give the full ST1 address and the exact entrance. Use Stoke-on-Trent and the complete ST1 address; identify the correct Potteries town or district rather than treating Stoke, Hanley and the wider city as interchangeable. Identify the exact terraced, canalside, industrial, business or residential entrance and record restricted streets, bridge constraints, gates, floor level, carrying distance and a lawful vehicle position.
Check Stoke-on-Trent City Council's highway-closure, road-problem and parking guidance and all current street signs close to the booked date. A postcode does not establish permission, vehicle suitability or a safe handover point; agree private access with the property contact and arrange any required council permission separately.
- For appliance collection, prepare: appliance model and size; preparation responsibilities; access and carrying route.
- Name the actual Stoke-on-Trent entrance and receiving contact, not merely a landmark, car park or town-centre reference.
Separate transport from installation
Describe whether the appliance is freestanding, integrated or attached to surrounding furniture. It must be released and ready in the way agreed before collection. Gas, electrical and plumbing work are not automatically included. Plan reconnection with a suitable provider and keep any brackets, hoses or transit fittings identified for that appliance.
Your appliance collection details
- Make, model, dimensions and available weight information.
- Who disconnects, prepares and receives the appliance.
- Steps, narrow turns and loading distance at both addresses.
Your Stoke-on-Trent enquiry checklist
- For appliance collection, have these details ready: appliance model and size; preparation responsibilities; access and carrying route.
- Give both full postcodes and identify the exact entrance and receiving point. ST1 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.